adesso Blog

Everyone makes GenAI and that's right! But despite the hype surrounding GenAI, the fundamental field of machine learning (ML) must not be forgotten. Because there is still a lot of untapped potential for companies here. Few people understand what artificial intelligence (AI) actually includes and how to use it optimally for their own business. We have gained a lot of experience as trainers and based on this we have created suitable training offers.

In one of our projects, we helped a client optimise their customer experience processes by implementing machine learning models for classifying incoming customer service emails and a chatbot for 24/7 support. I explain how all the requirements were met and how machine learning was fine-tuned with the Airflow framework as part of this project in this blog post.