adesso Blog

An objective view of developments is essential for the strategic direction of the industry. In addition to economic parameters such as interest rate development, economic growth, employment and investment, regulatory conditions and technological innovations are integral components of a successful business policy orientation for banks. In my blog post, I provide an outlook on the trends that will be driving banks in 2025 and show how technologies and innovations in the banking business are driving the transformation of the industry.

The insurance industry is increasingly shifting its focus to customer centricity in order to ensure a stable and growing customer base. The transformation from a contract-centred to a customer-centred business model brings challenges and opportunities. It requires not only a strategic realignment, but also fundamental adjustments to the data model and IT architecture. This blog post highlights the differences between the models and their implications for data management and technology.

In today's business world, every customer interaction is a valuable opportunity that must be positively remembered. In my blog post, you will learn why excellent customer service is crucial for brand loyalty and how companies build long-term customer loyalty through personalised experiences and AI-powered innovations. I will also present international best practices and the role of social media in customer communication.

Do you want to convince your customers of your offer and be remembered in the long term? In this blog post, you'll learn how to design a successful pitch. Find out why the ‘why’ is so important, how to use storytelling to evoke emotions and highlight USPs. Get inspired and discover how to make every pitch a success with clear visualisations, interactions and targeted preparation!