adesso Blog

Companies today face major challenges: technological progress, digitalisation, a shortage of skilled workers and cost pressure are making operational processes more difficult. Traditional outsourcing is often no longer enough. Instead, many companies are turning to ‘smart sourcing’ – a flexible strategy that combines internal resources with external expertise. In this blog post, you will learn how to successfully make the transition to smart sourcing and what role managed services play in the process.

Projects are often faced with numerous challenges, but sometimes these go far beyond the usual and jeopardise the entire project. This is where the implementation of a "task force" can be the key to success. In my blog post, you can find out how these specialised teams use their agile expertise and professional diversity to overcome critical problems and get projects back on track.

The insurance industry is facing profound change: outdated systems need to be modernised in order to meet the expectations of young, digitally savvy customers and to counter rising cost pressure. The use of AI and digital platforms plays a decisive role in this. But how can the transition from traditional mainframes to future-proof business platforms be achieved? I answer this question in my blog post.

In one of our projects, we helped a client optimise their customer experience processes by implementing machine learning models for classifying incoming customer service emails and a chatbot for 24/7 support. I explain how all the requirements were met and how machine learning was fine-tuned with the Airflow framework as part of this project in this blog post.